You can cancel the order by login to the kairali jewellers site. Cancellation is not possible post-dispatch of the product.

Once the cancellation process is complete, you will receive a confirmation mail to the registered email ID and the amount will be refunded back through the same mode of payment within 10 working days.

Should you have any queries, we shall be glad to answer the same before initiating the cancellation request.

Kairali jewellers at its sole discretion, reserves the rights to cancel an order at any particular point of time. This may be propelled by various factors like (i) limitations on quantities available for purchase; and (ii) inaccuracies or errors in product or pricing information. Once cancelled, the amount will be credited back to the customer's source account within the bank's nominal processing time.

This cancellation policy is not applicable for Customized ornaments/Gold Coin/Gold Bar/Silver Coin/Silver Bar, Gift Vouchers, Gift Cards and digital gift vouchers.